Aiways customer service

In Europe, customer service (including technical support) is provided at national level by a network of established specialists. These partners undergo ongoing training and development on the U5, allowing them to provide you with exemplary service.

0 .000 km

Inspection interval

After 0 years

At least 75% battery capacity

0 .000 km warranty

Or 8 years on the battery

U5 warranty

Vehicle warranty

You enjoy a five-year or 150,000 km manufacturer’s warranty on the U5, depending on what comes first. What’s more, Aiways guarantees a minimum battery capacity of 75% after eight years or 150,000 km. An eight-year manufacturer’s warranty – or a warranty on the first 150,000 km – applies in respect of the motor and the electronic control unit as key components, depending on what comes first in each case.
The bodywork is even subject to a corrosion protection warranty of ten years, with no mileage limit.

Spare parts

You will have a warranty of two years (or 20,000 km) on spare parts. For all other parts, a warranty of one year (or 20,000 km) applies. Once again, it depends on which comes first.

Your partners in the Netherlands

Profile Banden & Onderhoud​

Profile is specialized in tire and car maintenance for all types of vehicles. Profile is the partner of Aiways Distribution Netherlands when it comes to the maintenance of the Aiways. Profile has specially trained technicians and advisors who know everything about the Aiways U5. Profile started out in the Netherlands as a tire specialist, but has expanded further and further into an all-round car service company with 180 branches in the Netherlands. You can contact Profile for expert and reliable car maintenance. Almost all branches provide a complete service and services package, from MOT to car window repair. Profile is complete in all-round car service!

​Although the Aiways U5 boasts up to 100,000 km of maintenance-free driving, you may wish to purchase the odd accessory for your Aiways U5. For these and all other services connected to your car (e.g. bodywork repairs and other maintenance work), our service partner Profile is on hand all over the Netherlands.

Any other questions?

Configure your U5

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